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The Organic Salon.com - Payment & Delivery Information

Once you have placed an order, we will treat that as an order to buy. If your order is accepted, you will receive a confirmation email with your invoice/order number. This means we’ve made a legal contract with you.

Customers may cancel orders placed through our website within seven working days of receipt of goods. This complies with the Distance Selling Regulations - please see our returns section for more detail. Ok, so now for the ‘small print’ that we’ve made big!

Payment

The Organic Salon accepts payments over the internet, phone and by mail. We use WorldPay for your convenience, we accept all major credit cards, debit cards and local payment schemes like Switch, Laser, Electron and more. For millions of people around the world, WorldPay is the way to pay - trusted and secure. An important part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world, WorldPay payment solutions are trusted by thousands of businesses, big and small.

Once you have filled your basket with goodies, click on make a payment, credit or debit card in hand, and you will be guided throught the process.

Payments with cheque or postal order

We accept cheques from a UK bank account and postal orders from the UK. Once you have filled your basket with goodies, please print the checkout page and send us your payment with the printout. Please make cheques and postal orders payable to ‘The Organic Salon’ and post to us at Ilex House, 16 Eastergate Close, Goring by Sea, West Sussex BN12 5DH. Please don’t send cash through the mail!

If you don't have access to a printer, at the checkout stage please call us on 0845 355 1157.

If you are shopping from anywhere other than the UK and Europe, place your order and your credit/debit card company willl convert the transaction to your own currency. VAT is charged on orders to the UK and Europe. VAT is not charged on orders to the USA, Canada, the Channel Islands and the rest of the world.

Security

If you make a payment through WorldPay they will ask you for your credit/debit card details. There will be no copies of card details kept by The Organic Salon. Even if you decide that you want to place an order over the phone your details will still be processed through WorldPay (you will receive confirmation from them).

Delivery

We aim to process orders as soon as possible (subject to credit clearance and availability of stock), but please allow up to three working days. This may vary during busy or holiday periods.

All orders are subject to availability - if we don’t have something in stock we will advise you immediately by sending you an email. We will put your item(s) on back order - your email will give you a new time of delivery.

We can deliver to you in the UK and Internationally. Packages are sent by Royal Mail First Class or Express Courier - a signature will be required. Please note that for returns purposes our return address will be shown on the address label.

United Kingdom

Royal Mail First Class -

  • 3-5 working days from despatch
  • Signature required
  • We will aim to get your package to you as quickly as possible but please allow up to 7 days
  • Orders over £100 are FREE otherwise the cost for posting is £3.50

Royal Mail Guaranteed Next Day

  • Guaranteed next working day delivery on orders placed before 1pm (orders placed on Saturday or Sunday will be received on Tuesday, orders placed on Friday will be received on Monday).
  • Signature required
  • The cost for this is £5.50 for packages under 2kg

European Union (EU) and Southern Ireland

Royal Mail International Airmail or courier

  • Signature required
  • We will aim to get your package to you as quickly as possible but please allow up to 7 days
  • Orders over £200 are FREE otherwise the cost for posting is £7.50 for packages under 2kg

Rest of the World

Royal Mail International Airmail or courier

  • Signature required
  • We will aim to get your package to you as quickly as possible but please allow up to 10 days for this service.
  • Orders over £235 are FREE otherwise the cost for posting is £19.50 for packages under 2kg

*All deliveries will be made according to the carrier's standard procedures. Packages which will not fit through your letter box may be taken back to the postal depot for collection. Please note that where a signature is required, orders cannot be sent to PO box addresses. Should you require clarification on what happens if no-one is available to receive the goods, and/or a signature is required, please contact the carrier direct.

The delivery cost does not include any applicable duty for customs tariffs that may be levied upon importation. These charges must be paid by the consignee.

Due to the current political climate, additional security checks are taking place in many countries, which may result in a small delay to the delivery of orders to certain countries.

If you have any questions please contact us.

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Credits cards accepted through WorldPay